After surviving last year’s open enrollment in the midst of the pandemic, fewer than 1% of agencies expect to not do any business digitally this open enrollment (OE) season. Are you part of that club? (Psst: You don’t want to be.)

A major rule that bans surprise medical bills also outlawed policies that let insurers retroactively deny emergency department claims.

Embracing flexibility is the key to a more productive workforce in the post-pandemic world. That was the word from Stephanie Berger, Centered Insurance Solutions, who shared the lessons her benefits brokerage firm learned after more than a year of remote working.